Refund policy

Last Updated: September 1, 2026

At MyGameFit, every product is custom-made specifically for you. Because our products are personalized and created using the images and customization details you provide, all custom orders are considered final sale once production begins.

We want you to be completely satisfied with your custom design, which is why we provide an approval process before your order goes into production.

1. Custom Product Approval

After you place your order, MyGameFit will create your customized design based on the image(s) and information you provide.

Before your order is sent to production, you will have the opportunity to review and approve your design.

Your order will not be sent to production until you approve the design.

By approving your design, you confirm that:

  • The uploaded image is correct.
  • The customization and design are correct.
  • The spelling, names, numbers, or other information are correct.
  • You are satisfied with the appearance of the design.
  • You authorize MyGameFit to begin production.

Once you approve your design and production begins, your order cannot be canceled, changed, returned, or refunded due to buyer preference.

2. Returns & Exchanges

Because our products are custom-made specifically for each customer, we do not accept returns or exchanges for customized products.

This includes, but is not limited to:

  • Changing your mind after approving the design
  • Ordering the wrong size
  • Selecting the wrong product or color
  • Providing an incorrect image
  • Providing incorrect customization information
  • Requesting a different design after approval
  • Dissatisfaction with a design that was previously approved

Please carefully review the product information, size chart, and your customization details before approving your design.

3. Cancellations

You may request to cancel your order before your customized design has been approved and sent to production.

Cancellation requests must be submitted as soon as possible. We cannot guarantee that a cancellation can be processed if the order has already entered production.

Once your design has been approved and production has started, the order cannot be canceled and is not eligible for a refund.

4. Damaged, Defective, or Incorrect Products

Although customized products are not eligible for standard returns or refunds, we want to make sure you receive the product you ordered.

If your product arrives:

  • Damaged
  • Defective
  • Misprinted
  • With a manufacturing error
  • With a design that does not match the design you approved
  • As the wrong product

please contact us within 7 days of delivery.

Include:

  1. Your order number
  2. A description of the problem
  3. Clear photos showing the issue

If the issue is determined to be a manufacturing or fulfillment error, MyGameFit may provide a replacement or other appropriate resolution at no additional cost to you.

5. Customer-Submitted Images

Customers are responsible for ensuring that uploaded images are appropriate, clear, and suitable for customization.

MyGameFit is not responsible for poor-quality results caused by:

  • Low-resolution images
  • Blurry images
  • Poor lighting
  • Cropped or incomplete images
  • Images containing details that are difficult to reproduce

However, whenever possible, we will identify potential image-quality issues during the design approval process before production begins.

6. Approval Is Final

Please review your design carefully before approving it.

Your approval is your confirmation that the design is ready for production.

Once you approve the design, MyGameFit will begin creating your custom product. Because the product is made specifically for you, it cannot be resold as a standard product.

By placing an order and approving your customized design, you acknowledge and agree to this Returns & Cancellations Policy.

7. Questions or Problems With Your Order

If you have any questions about your order or believe you received a defective, damaged, or incorrect product, please contact MyGameFit as soon as possible.

We will review each issue individually and work with you to determine the appropriate resolution.

Thank you for choosing MyGameFit!